Most of us who have had a casual job have worked in hospitality – mainly in the form of a job at Macca’s or equivalent. But hospitality as an industry encompasses a wide range of sectors, including restaurants, hotels, events, theme parks and cruises. As anyone who’s been on the receiving end of great service would know, a good experience can turn a bad day around. It’s highly rewarding to be able to impact people in such a way and it’s one of the best industries to work in to develop your soft skills. You’ll need to deal with difficult customers, work under pressure, be able to multi-task and deal with unexpected problems – all skills that are highly transferable to other industries should you decide to make a switch. It’s also an industry where working your way up from the bottom is seen as a benefit, as you’ll have a better understanding of how the business works.
We’ve covered a few interesting jobs in hospitality below – the common theme being that you need to love interacting with people!
1. Hotel Manager
As any of you who have seen this or this episode of Undercover Boss would know, it’s not easy to work in a hotel and as the Hotel Manager, you’re in charge. This job is perfect for someone who loves interacting with people, being on the go all the time and enjoys variety. As one Hotel Manager so eloquently states, running a hotel is a bit like throwing a dinner party…but with a party every day and a much larger house to keep in order.
There’s never a dull moment (for example, guests with pet alligators) and you’ll meet lots of interesting people, whether it be business people travelling for work, families enjoying a vacation, couples sneaking in a romantic getaway or celebrities stopping by before they’re whisked away for their next stop-off. You’ll also pick up some solid business skills in the process.
2. Event Planner
Event planning is just like project management…just a lot more fun and creative. If you’re one of those unique individuals who has a good mix of creativity plus organisational skills, event planning is right up your alley. Your ultimate goal is to bring their dream to life – whether it be a social event such as a wedding, or a business event such as a conference (just make sure it doesn’t end up looking like any of these wedding fails). This encompasses budgeting, catering, floor plans and décor, just to list a few of your many responsibilities.
All your hard work culminates in the day of the event itself, but no matter how well planned it is you’ll still need to expect the unexpected, so be ready to think on your feet. There are a lot of practical, process-focused aspects of the job, but that’s well balanced by plenty of creative opportunities. Needless to say, good attention to detail is key to being a successful event planner.
3. Theme Park Manager
Theme parks are some of the happiest places on earth. Seriously, who wouldn’t want to spend all day there? Well as a Theme Park Manager you can.
Not only are you responsible for ensuring that the day-to-day operations are running smoothly, but a big part of your role is the visitor experience. So don’t expect this to be a desk job as you’ll be spending a lot of time roaming the park, ensuring that visitors are having a blast. There’s also a ton of variety – depending on the size of the theme park, you may be responsible for a wide range of tasks, such as safety, payroll, marketing and managing the team. And even though you may not have planned to have a particularly busy day, there’s always something interesting going on.
And a bonus job…
Yup, it’s a real job at the Ritz-Carlton, Lake Tahoe, and is the job title given to their in-house s’more experts (they even have it embroidered on their uniforms). When it comes to sugary, calorie dense treats, Americans do it best. For those of you who aren’t across it, s’mores consist of toasted marshmallows and a layer of chocolate sandwiched between a couple of graham crackers. If you’re interested in making one yourself, here are some tips from the experts.
As a marshmologist, your job is to entertain guests around the fire pit each evening, teaching them how to perfect the art of s’more-making. Sure, this job requires a relocation but it would totally be worth it for those with a sweet tooth and a love of the outdoors!