Best places to work in hospitality

We get it – hospitality gets a pretty bad rap when it comes to looking after their employees. For frontline staff, combine this with the long/awkward hours and it’s a recipe for disaster. But we've done the impossible and found three awesome places to work.

ACCOR HOTELS

Accor Hotels probably doesn’t need any introduction. It’s one of the world’s largest hotel networks, managing more than 200 hotels and employing approximately 7,000 people in Australia alone. Globally, those figures jump to an impressive 4,000 hotels in more than 90 countries. Some brands you may recognise include Sofitel, Ibis, Pullman, Quay West and Novotel.

  Credit: Hello World

Credit: Hello World

Why we’re impressed

  • Their Jobs at Accor site clearly demonstrates that they care about getting the right people. You can learn more about the business’ journey in a storybook format, ‘Once Upon a Hotel’, which is scattered with interesting anecdotes. Or you can find out more about the employee perks and epic in-house comps. But our favourite part? The ‘Are you a people person?’ quiz. As mentioned in our post about jobs in hospitality last week, this is a pretty important trait if you’re considering working in hospitality, particularly for frontline staff.
  • A lot of companies talk about diversity. But Accor puts this into action through a range of targeted programs. For example, their Experienced Workers program takes applicants (55 years and older) through a 5 day program, helping them to upskill and in a lot of cases, also providing them with an actual job offer at the end of the program. Their Indigenous Job Ready program follows a similar format.
  Accor's team is a complete mixed bag - diversity = tick!    Credit: Accor

Accor's team is a complete mixed bag - diversity = tick!

Credit: Accor

  • Great Places to Work has crowned the Accor Group as one of the world’s best multi-national places to work. Impressively, Accor first appeared on the list in 1997, meaning that they’ve managed to maintain their position for nearly 20 years.

SILVER CHEF

You probably haven’t heard of Silver Chef and it may not sound like the most exciting place to work, given that they provide equipment finance to the restaurant and catering industry. But they’re serious about making their business a great place to work.

Why we’re impressed

  • Silver Chef was the first company in Victoria to complete the State Government program, Healthy Together Achievement Program. What does this actually mean? Well, it includes fridges stocked with low fat milk, yoghurt, fruit and muesli bars, a monthly masseuse, free/subsidised nicotine patches and boot camp sessions.
  • Its core business is to help small businesses thrive via the provision of equipment financing; however Silver Chef understands that the business can be used as a vehicle to help others more broadly, too. Silver Chef works with Opportunity International Australia to help lift people out of poverty in developing countries through loans. The company has the ambitious and admirable goal of helping 1.5 million people out of poverty by 2020.
  • Call us superficial but we can’t go past a great physical workplace. You’d be forgiven for confusing their Melbourne office for one of the latest, hottest startups, such is the boldness of the workspace design. But let’s cut to the chase – here’s some eye candy for your viewing pleasure.
  Credit: Hot Black

Credit: Hot Black

MERLIN ENTERTAINMENT

Merlin Entertainment is the leading operator of attractions in Australia and New Zealand. This includes Sea Life Melbourne Aquarium, Madame Tussauds Sydney and Mount Hotham Alpine Resort. This means a big focus on fun in the workplace!

  Credit: Merlin Entertaiment

Credit: Merlin Entertaiment

Why we’re impressed

  • They understand that happy employees = happy customers. It can get tough working at a place that’s swarming with tourists and bratty kids on school holidays. So Merlin takes extra effort to ensure that their staff are happy. At a minimum, all staff members receive free tickets to the attractions that they work for. And that’s just the start. Full time employees at Mount Hotham Alpine Resort, for example, receive a free season pass and unlimited free group lessons.
  • If you prefer the creature comforts of an office job, you’ll still get interesting work and variety in Head Office. Ever tried arranging for a giant fish to be transported across the country anyone?
  Credit: Merlin Entertaiment

Credit: Merlin Entertaiment

  • A lot of companies ask employees for feedback, but often this is where it stops. At Merlin, things are different. For starters, Merlin’s UK employee survey achieved a 97% response rate in 2016, demonstrating that employees are committed to making the company a success. Action being taken as a result of the feedback is publicised for the company’s employees to see online. In addition, employees are encouraged to raise questions about the business to senior management via an ‘Ask the Boss’ communication channel, with a commitment from senior management to personally respond within 7 days.